This page applies only to Petiva accounts. Petiva is provided by PETIVA & CO. LIMITED, with technical services developed and operated by DECENNIUM PLATFORMS LIMITED.
Send an email from the address associated with your Petiva account to hello@decennium.app. Use the subject Petiva Account Deletion Request and include:
Where the installed Petiva version offers an in-app deletion option, you may also start the request from My Pets / 我的寵物 → Settings / 設定 → Delete Account / 刪除帳戶. Deleting the app from your device does not delete your account.
To prevent an unauthorised person from deleting your membership and pet records, we will verify that the requester controls the account. We will not ask you to send a password or full payment-card number. If the email does not match the account, we may ask you to complete another reasonable verification step.
After verification, the deletion process covers the Petiva account and data associated with it, including:
We may retain a limited record where reasonably necessary or legally required for completed payments and refunds, accounting, fraud prevention, security incidents, legal claims, regulatory duties, animal welfare or professional veterinary-record obligations. Retained information will be restricted to the relevant purpose and deleted or de-identified when that purpose ends. Secure backup copies may take additional time to expire through normal rotation.
We will acknowledge the request and complete verification before deletion. We aim to complete a verified request within 30 days, unless a lawful reason requires more time. We will tell you if additional information or time is needed and confirm when the request has been completed.
Email hello@decennium.app with the subject “Petiva Account Deletion Help”.
本頁只適用於 Petiva 帳戶。Petiva 由 PETIVA & CO. LIMITED 提供，DECENNIUM PLATFORMS LIMITED 負責開發及營運相關技術服務。
請使用 Petiva 帳戶所登記的電郵地址，發送電郵至 hello@decennium.app，主旨請填寫 Petiva Account Deletion Request，並提供：
如您安裝的 Petiva 版本設有應用程式內刪除功能，亦可從我的寵物 → 設定 → 刪除帳戶提出要求。只從裝置移除應用程式並不等於刪除帳戶。
為防止他人未經授權刪除您的會籍及寵物紀錄，我們會核實申請人對帳戶的控制權。我們不會要求您傳送密碼或完整付款卡號。如來信電郵與帳戶不符，我們可要求您完成其他合理核實步驟。
完成核實後，刪除流程會涵蓋 Petiva 帳戶及與其相關的資料，包括：
如為完成付款及退款、會計、防止欺詐、保安事故、法律申索、監管責任、動物福利或專業獸醫紀錄責任而合理需要或法律要求，我們可保留有限紀錄。保留資料只會用於相關目的，並會在目的結束後刪除或去識別化。安全備份可能需要額外時間，才會按正常輪替程序到期。
我們會先確認收到要求，並在刪除前完成核實。我們的目標是在核實要求後 30 日內完成；如有合法原因需要更多時間，我們會通知您所需額外資料或時間，並在完成後發出確認。
請電郵至 hello@decennium.app，主旨請填寫「Petiva Account Deletion Help」。
